Return Policy

The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.

Only unused merchandise will be eligible for return within 30 days from the date of receipt. No return/ refund/ replacement on SALE products.

You can return the merchandise either at our store or via courier. 

By store: If you wish to get a replacement (style or size), the same will be allowed provided the store has the product you are looking for as a replacement. While exchanging the product in store, kindly ensure you produce the copy of the invoice. If the replacement is not available, the store will issue a Credit Note to enable you to seek replacement at a later date from any of the ESS Shoes stores. 

By courier: If you prefer to return/replace the merchandise by courier send us a mail at Please mention your order number, date of purchase and mode of payment. Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. In case you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.

ESS Shoes will bear the cost of transferring back the product. However you will have to bear the cost of sending the product to us.